Privacy Policy

Information We Collect

When you submit a form or call us, we collect the details you provide — such as your name, phone number, email address, property address, insurance information, and a description of the damage or service you need.

We may also collect limited technical information automatically, such as your browser type, device type, pages visited, and referring website, to help us understand how our site is used.

How We Use Your Information

We use your information to respond to your request, dispatch crews, prepare estimates, document damage, coordinate with your insurance carrier or adjuster when you ask us to, and follow up about your project.

We may also use contact information to send service updates or occasional information about our restoration services. You can ask us to stop at any time.

How We Share Information

We do not sell your personal information. We share it only with parties involved in completing your project — such as our technicians, subcontractors, and, at your direction, your insurance company or adjuster — or when required by law.

Data Retention & Security

We keep project records, including photos and documentation, for as long as needed to support your claim, meet warranty obligations, and comply with legal requirements. We use reasonable administrative and technical safeguards to protect the information we hold, though no method of transmission or storage is completely secure.

Cookies & Analytics

Our website may use cookies and similar technologies to keep the site working properly and to measure general traffic patterns. You can disable cookies in your browser settings, though some features may not work as intended.

Your Choices

You may request access to, correction of, or deletion of the personal information we hold about you, subject to records we are required to retain. To make a request, contact us using the details below.

Children's Privacy

Our services are directed to property owners and managers. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with a new effective date.